Member support
How can we help?
Find the next step for your account or savings.
How do I sign in?
Open TRENU on your Android phone and use the sign-in method you set up. If you need to restore access, follow the recovery options in the app. Get the latest version.
Why does TRENU ask me to complete my profile?
The app asks for personal and next of kin details during setup. If details are missing when you start a contribution or withdrawal, follow the prompt to complete them in the app.
Where can I see my contribution?
Open the app and check your savings activity. If a contribution is still processing, check its status before trying again.
How do I check a withdrawal request?
Open the withdrawal request in the app to see its status. Available savings can change while funds are held for a request.